COVID-19 - Policy & Procedures

Beyond supplying great products at great prices, our main concern is the health & safety of our customers & of course our staff. As an online cycle shop we have been given exemption form the closure so we can still get our essential products to our valued customers through this difficult time. We have made the decision with a heavy heart after 15 years trade to temporarily stop customer visits, test rides and bicycle repairs with the exception of key workers. You can purchase online for home delivery 24/7 as usual.

If you are a key worker, please email proof over to to receive 10% off any bike order.

We encourage customers to email enquiries to the following email addresses;

  • (Sales enquiries)
  • (General enquiries and tracking enquires)
  • (Electric Bike aftersales advise)

Due to a number of our office staff working from home, we ask If you require a phone call to please email your number and our relevant staff will contact you as soon as poissible.

We are happy to help....

Sales questions:

Product and Order Support:

Website Issues:

Call us on 01580 239139 - our lines are open from 09.00 to 16:30 (GMT), Monday to Friday.

We do not currently have a showroom of standard bicycles or accessories but collections of orders can be arranged if you contact us prior to visiting. Should you want to contact us via post, or collect from our warehouse the address is:

E-Bikes Direct Outlet
MTF Enterprises Ltd
6 Midicy Oast
Bodiam Business Park
TN32 5UP
United Kingdom

E-Bikes Direct Outlet is a subsidiary of MTF Enterprises Ltd:
Company Number: 05559503   |   VAT Number: GB 885 931 375

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